Terms of service

Last updated: 10 August 2026

1. General

These Terms of Service apply to purchases made through gatogloves.com and to the use of the website operated by:

Gato Gloves Oy
Business ID: 3597883-4
Tunturikatu 18
00100 Helsinki
Finland

In these Terms, “GATO”, “we”, “us” and “our” refer to Gato Gloves Oy.

By using our online store or placing an order, you agree to these Terms of Service.

Nothing in these Terms limits or excludes any mandatory rights that consumers have under applicable consumer protection legislation.

2. Products

GATO sells goalkeeper gloves, goalkeeper accessories, goalkeeper care products and related sports products through its online store.

We aim to describe and display our products as accurately as reasonably possible.

Product colours and appearance may vary slightly due to lighting, photography, screen settings and normal manufacturing tolerances.

Product availability is subject to stock availability.

Normal wear and tear caused by use is not considered a product defect.

3. Customer Accounts

You may place an order without creating a customer account unless otherwise indicated during checkout.

If you create an account, you are responsible for:

providing accurate and up-to-date information;
keeping your login credentials secure; and
notifying us if you become aware of unauthorised use of your account.

4. Orders

By submitting an order, you request to purchase the selected products at the prices and under the conditions shown during checkout.

After placing an order, an order confirmation will be sent to the email address provided by you.

You are responsible for checking that the information in your order confirmation is correct.

If you notice an error, please contact us as soon as possible.

If an order cannot be fulfilled, or if there is a genuine and obvious pricing, payment, fraud or technical issue, we will contact you and handle the matter in accordance with applicable law.

If a payment must be refunded, the refund will be made using the applicable original payment method unless otherwise agreed or required by law.

5. Prices, Taxes and Additional Charges

Prices shown to consumers include applicable value-added tax (VAT) where required, unless clearly stated otherwise.

The total price of the order, including applicable delivery charges, is shown before the order is submitted.

We may change product prices at any time.

Price changes do not affect an order that has already been placed at the previously confirmed price, except where applicable law permits otherwise.

For deliveries outside the European Union or other applicable customs areas, local:

import duties;
customs charges; or
taxes

may apply if they are not collected during checkout.

Such charges are determined by the authorities of the destination country and may be payable by the customer.

6. Payment

Available payment methods are displayed in the online store and during checkout.

Payments are processed securely through Shopify and/or third-party payment service providers.

GATO does not store full payment card details.

The customer is responsible for providing accurate payment and billing information.

7. Delivery

Available:

delivery areas;
delivery methods;
delivery costs; and
estimated delivery times

are stated in our Shipping Policy and/or shown during checkout.

Customers are responsible for providing complete and accurate delivery information.

If you notice an error in your delivery information after placing an order, contact us as soon as possible.

We cannot guarantee that delivery information can be changed after an order has been dispatched.

When GATO arranges the delivery, responsibility for loss of or damage to the goods remains with GATO until the goods are received by the customer or a person designated by the customer, except where applicable law provides otherwise.

Estimated delivery times may be affected by circumstances outside our reasonable control. This does not limit any statutory rights the customer may have in the event of delayed delivery.

8. Right of Withdrawal, Returns and Exchanges

Consumers have a 14-day statutory right of withdrawal for most goods purchased online, subject to applicable law and statutory exceptions.

For goods, the withdrawal period generally begins when the customer receives the goods.

The customer must notify GATO of the decision to withdraw within the applicable withdrawal period.

Returned products may be handled only to the extent necessary to establish their nature, characteristics and functioning.

If a product has been handled beyond what is necessary for such examination and its value has decreased, the customer may be responsible for the resulting diminished value to the extent permitted by law.

Goalkeeper gloves

Trying on goalkeeper gloves carefully indoors is different from using them in training or a match.

Use of goalkeeper gloves in:

training;
matches;
artificial grass;
natural grass;
wet conditions; or
other playing conditions

may materially reduce their value.

Removal of a protective palm film does not automatically remove the statutory right of withdrawal, but it may affect the condition and resale value of the gloves and may therefore result in a deduction for diminished value where permitted by law.

The customer is responsible for the cost of return shipping for a normal withdrawal or voluntary size exchange unless GATO expressly agrees otherwise or applicable law requires GATO to bear the cost.

If the product is defective or an incorrect product has been supplied, different rules may apply.

Detailed return and exchange instructions are provided in our Returns & Exchanges Policy.

9. Withdrawal Notification

A customer who wishes to exercise the statutory right of withdrawal must clearly notify GATO of the decision to withdraw.

Where required by law, GATO provides an online withdrawal function through which a withdrawal notice can be submitted.

Customers may also exercise their right of withdrawal through other legally permitted methods, including a clear written notification.

Merely failing to collect a shipment or returning a product without a clear withdrawal notice does not by itself constitute a proper notice of withdrawal.

Detailed instructions are provided in our Returns & Exchanges Policy.

10. Defective or Incorrect Products

GATO is responsible for defects in products in accordance with applicable mandatory consumer protection legislation.

If you believe that:

a product is defective;
you received an incorrect product;
you received an incorrect size compared with your order; or
a product was damaged before delivery,

please contact us as soon as reasonably possible and provide your order details and information about the problem.

Depending on the circumstances and applicable law, available remedies may include:

repair;
replacement;
price reduction; or
refund.

Normal wear and tear is not a manufacturing defect.

Damage resulting from misuse, improper care or failure to follow reasonable product care instructions is not considered a product defect where GATO is not legally responsible for that damage.

Nothing in these Terms restricts the customer's statutory rights regarding defective goods.

11. Goalkeeper Glove Wear and Care

Goalkeeper glove latex is a high-performance material that naturally wears through use.

The durability of goalkeeper gloves depends on factors including:

playing surface;
frequency of use;
weather conditions;
goalkeeper technique;
glove care;
washing;
storage; and
the type of latex used.

Wear to the latex palm caused by normal gameplay does not by itself indicate a manufacturing defect.

Customers should follow the care instructions provided by GATO to maximise the useful life of their gloves.

12. Intellectual Property

Unless otherwise stated, all content on gatogloves.com, including:

trademarks;
logos;
product photography;
videos;
graphics;
text;
product designs; and
website design elements

is owned by or licensed to Gato Gloves Oy.

Website content may not be copied, reproduced, modified, distributed or commercially exploited without prior written permission from Gato Gloves Oy, except where permitted by law.

13. Acceptable Use of the Website

You must not use the website:

for unlawful purposes;
to interfere with the security or operation of the website;
to attempt unauthorised access to systems, accounts or data;
to distribute malicious software or code;
to conduct fraudulent transactions; or
to infringe the rights of GATO or third parties.

We may restrict access where reasonably necessary to protect our customers, website or systems.

14. Limitation of Liability

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

This includes mandatory consumer rights and GATO's statutory liability relating to defective goods, delivery and other obligations imposed by applicable law.

To the extent permitted by applicable law, GATO is not responsible for indirect or consequential losses that were not reasonably foreseeable when the contract was concluded.

GATO is not responsible for failures caused solely by circumstances outside its reasonable control, except where applicable law provides the customer with rights or remedies despite those circumstances.

15. Privacy and Cookies

GATO processes personal data in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR).

More information about:

what personal data we collect;
why we process it;
how long we retain it;
who it may be shared with; and
your data protection rights

is provided in our Privacy Policy.

Cookies and similar technologies are used in accordance with our Privacy Policy and the consent choices available through the website.

16. Changes to These Terms

We may update these Terms from time to time, for example because of changes to:

applicable legislation;
our services;
our payment or delivery arrangements; or
our business operations.

The latest version will be published on this website together with an updated “Last updated” date.

Changes do not retroactively alter the terms applicable to an order already placed, unless required by law or separately agreed with the customer.

17. Governing Law

These Terms and purchases made from Gato Gloves Oy are governed by Finnish law.

For consumers, this choice of law does not deprive the consumer of mandatory protections provided by laws that would otherwise apply in the consumer's country of residence.

18. Complaints and Dispute Resolution

If you have a complaint concerning a product, order or these Terms, please contact GATO first so that we can attempt to resolve the matter directly.

Gato Gloves Oy
Email: info@gatogloves.com

Consumers in Finland may obtain guidance from the Consumer Advisory Services of the Finnish Competition and Consumer Authority (KKV).

If the dispute cannot be resolved through negotiation, a consumer may refer the matter to the Consumer Disputes Board (Kuluttajariitalautakunta), an independent out-of-court dispute resolution body.

A consumer may also bring a dispute before a competent court in accordance with applicable law.