Shipping policy

Last updated: 10 August 2026

1. Order Processing

We aim to process and dispatch orders within 1 business day after the order has been confirmed.

Orders placed on weekends or public holidays are normally processed on the next business day.

During unusually busy periods, product launches or other exceptional circumstances, processing may take longer.

Once your order has been dispatched, you will receive a shipping confirmation by email.

2. Shipping Destinations

GATO ships to Finland and international destinations available during checkout.

Available shipping destinations may vary depending on the country or region.

If your destination is available during checkout, we currently offer shipping to that destination.

3. Shipping Methods and Costs

Available shipping methods and their prices are shown during checkout based on your:

  • delivery destination;
  • order contents; and
  • available delivery services.

The final shipping cost is always displayed before you complete your order.

Where free shipping is available, the applicable eligibility requirements will be shown in the online store and during checkout.

Delivery may be made to a:

  • pickup point;
  • parcel locker;
  • home or other delivery address; or
  • other location supported by the selected delivery service.

The available options depend on the destination and carrier.

4. Estimated Delivery Times

Estimated delivery times depend on the destination and selected shipping method.

The estimated delivery time shown during checkout or by the carrier is an estimate and not a guaranteed delivery date unless explicitly stated otherwise.

International deliveries may take longer due to:

  • customs processing;
  • local delivery networks;
  • public holidays; or
  • other circumstances affecting transportation.

If a delivery is delayed, please contact us and we will help investigate the shipment.

Any statutory rights you may have in relation to delayed delivery remain unaffected.

Under EU consumer rules, where the seller arranges transportation, the seller remains responsible for the goods during transportation until they are received by the customer, subject to applicable exceptions.

5. Tracking

Where tracking is available, you will receive a tracking link or tracking number by email after your order has been dispatched.

Tracking information may take some time to update after the shipment has been handed over to the carrier.

Please use the tracking information provided to monitor the progress of your delivery.

6. Delivery Information

Customers are responsible for providing complete and accurate delivery information when placing an order.

Please check your:

  • name;
  • delivery address;
  • postal code;
  • phone number; and
  • email address

before completing your order.

If you notice an error after placing your order, contact us as soon as possible at info@gatogloves.com.

We will try to update the information if possible, but we cannot guarantee changes after the order has been dispatched.

7. Pickup Point and Parcel Locker Orders

If your order is delivered to a pickup point or parcel locker, the carrier will notify you when the shipment is ready for collection.

The collection period is determined by the carrier and may vary depending on the delivery service and destination.

Please collect your shipment before the deadline stated in the carrier's notification or tracking information.

8. Unclaimed Shipments

Failing to collect a shipment does not by itself constitute a valid withdrawal or return notification.

If you wish to withdraw from your purchase, you must notify GATO in accordance with our Returns & Exchanges Policy and applicable law.

If a shipment is not collected and is returned to GATO, we may charge or deduct reasonable costs actually caused by the unclaimed shipment, such as return transportation or additional handling costs, to the extent permitted by applicable law.

Any such costs will be assessed based on the circumstances of the shipment.

9. Damaged, Missing or Incorrect Deliveries

If your shipment:

  • arrives damaged;
  • contains an incorrect product;
  • is missing a product; or
  • appears to have been lost during delivery,

please contact us as soon as reasonably possible at:

info@gatogloves.com

Please include:

  • your order number;
  • a description of the issue; and
  • photographs where relevant.

We will investigate the issue and provide an appropriate solution in accordance with applicable consumer protection law.

When GATO arranges the delivery, responsibility for loss of or damage to the goods remains with GATO until the goods are received by you or a person designated by you, except where applicable law provides otherwise.

10. Customs, Duties and Taxes

For orders delivered outside the European Union or applicable customs area, import duties, customs charges, taxes or other fees may apply.

If these charges are not collected during checkout, they may be charged by the destination country's authorities or delivery provider.

The customer is responsible for applicable import duties, taxes and customs charges that are not included or collected during checkout.

Customs processing may also affect delivery times.

11. Returns and Exchanges

Most consumers purchasing online have a 14-day statutory right of withdrawal, subject to applicable law and statutory exceptions.

For normal returns and voluntary exchanges, the customer is responsible for return shipping costs where this has been communicated before purchase and unless GATO agrees otherwise or applicable law requires GATO to bear the cost.

Different rules apply where a product is defective, incorrect or otherwise covered by GATO's statutory obligations.

For complete instructions, please see our Returns & Exchanges Policy.

12. Contact

If you have any questions about your delivery, contact:

Gato Gloves Oy
Business ID: 3597883-4
Tunturikatu 18
00100 Helsinki
Finland

Email: info@gatogloves.com

Please include your order number when contacting us about an existing order.